This is the privacy statement of CaseWare Belgium & Luxembourg B.V., Parklaan 1, 5211 JH Den Bosch, trade number: 17108371, hereinafter referred to as: “CaseWare Belgium & Luxembourg” which is applicable to its website www.caseware.be (hereinafter referred to as: “CaseWare website”). This statement will give you, the user of CaseWare's website, insight into the data that CaseWare Belgium & Luxembourg processes during your visit to this website, the purposes for which we process these data and the way in which they are processed.
If our Website contains links to third party websites, you will be redirected to the website of this third party after clicking on the aforementioned links (hereinafter referred to as: “Third-Party Websites”). These Third-Party Websites are subject to the privacy regulations of those third parties. We recommend that you read the privacy statement of these third parties to understand how these parties handle your personal data. CaseWare Belgium & Luxembourg is not responsible for the data provided, processed or collected by the third party when visiting these Third-Party Websites.
Personal data that are processed by CaseWare Belgium & Luxembourg
Personal data are all data that can be traced back to an individual. Please find below an overview of the personal data that CaseWare Belgium & Luxembourg processes:
What are cookies?
Cookies are small text files that enable information to be collected about the use of a website. In order to allow you, the user of CaseWare’s Website, to have access to the full functionality of the website and in order to analyse the use of and navigation within the website, CaseWare Belgium & Luxembourg places small amounts of data (cookies or similar technologies) on the devices used by its users (such as a laptop, tablet, telephone), or CaseWare Belgium & Luxembourg reads the information as it is located in the browser settings on the devices of its users.
We use three categories of cookies. (1) Functional cookies: without these cookies the functionality of the Website would be reduced. (2) Analytical cookies: these cookies are used to analyse the Website in order to improve the layout and navigation of the Website and (3) Optional cookies: these are used for marketing purposes. Please click on this link to see a table containing a more detailed description of the cookies.
We (CaseWare Belgium & Luxembourg) use functional cookies to enable you, the user of our Website, to have access to the full functionality of the Website. These cookies are necessary to view the requested websites and their functionality or to perform the requested service. Examples of such cookies are ‘load balancing’ cookies (cookies that improve the functionality of the website during the browser session) and cookies to remember the user’s language preference during the browser session.
We (CaseWare Belgium & Luxembourg) use analytical cookies in order to analyse the use of our Website. Analytical cookies provide CaseWare with information about the use of and navigation within the Website. This information helps CaseWare to improve the layout of the Website, to tailor it to the needs of its users, to analyse trends and to improve navigation within the Website. CaseWare uses Google Analytics and Hubspot to analyse the Website. We use the privacy-friendly settings of Google Analytics as set out in the guidelines of the Dutch Data Protection Authority. Furthermore, Google is certified under the EU-US Privacy Shield, which ensures that an appropriate level of data protection is maintained when Google processes personal data in the United States. The data collected by using these analytical cookies are transferred to Google Analytics so it can analyse the use of our website. Google presents its results in an anonymised format.
You can withdraw your consent for your data to be used for website analysis by downloading the Google Analytics Opt-out Add-on. We retain the personal data we have received through the use of these cookies for a period of two years.
On our Website, we (CaseWare Belgium & Luxembourg) ask your permission to use Google Doubleclick. This cookie records the actions you, the user of the Website, have taken after you have watched an advertisement or clicked on an advertisement. The purpose of this cookie is to measure the effectiveness of an advertisement and to be able to show you targeted advertisements instead of random advertisements that you may not find very interesting. We retain the personal data collected from this cookie for a period of one year.
On our Website, we (CaseWare Belgium & Luxembourg) also ask for your consent to the use of optional cookies from Hubspot. These cookies transfer data about the device you are using and your browsing behaviour on the Website to Hubspot's marketing platform. These data are stored either for the duration of the session or for a maximum of 13 months. More information about Hubspot cookies and the different retention periods used by Hubspot can be found here. The purpose of the cookies is to increase usability of the Website and to provide us with insight into how our Website is used. The cookie banner also asks for your consent to place a cookie which is used for the chat function. If you use the chat function on the Website, Hubspot stores the chat history for a maximum period of 13 months so that we can see what communication has taken place via the chat function.
Social media cookies
On our Website, we (CaseWare Belgium & Luxembourg) ask your permission to use LinkedIn cookies. This will be in the shape of a "Follow us on LinkedIn" button. This allows you to follow us on LinkedIn. For more information and the purpose of this processing of personal data, please refer to LinkedIn’s privacy statement and cookie statement.
The CaseWare Belgium & Luxembourg website contains Facebook and LinkedIn social media buttons. This allows you to share content on the CaseWare Website with others via your own social media account. If you share content, one or more cookies may be placed by the relevant social media service for identification purposes. This will then be visible to the visitors of your personal social media account. This use of social media websites is subject to the relevant terms and conditions and is explicitly not subject to our privacy statement.
For more information and the purpose of this processing of personal data, please refer to Facebook’s privacy statement and cookie statement. LinkedIn’s privacy statement and cookie statement can be found by clicking on the links provided in the previous paragraph.
The CaseWare Belgium & Luxembourg website contains links to third-party websites. The use of the websites of these third parties is subject to the privacy regulations of the relevant third party. We recommend that you read the privacy statement of these third parties to understand how these parties handle your personal data. CaseWare Belgium & Luxembourg is not responsible for the data provided, processed or collected by the third party when visiting these third-party websites.
Purpose of and basis for processing
CaseWare Belgium & Luxembourg processes your personal data obtained from functional and analytical cookies primarily to show you information about our services and products on our Website (including YouTube videos about our services and products) and to optimise your navigation within the Website. In addition, we process your personal data obtained from optional cookies in order to store the user preferences you have given us - beyond the duration of the session - so that you do not have to indicate the same preferences again on your next visit (e.g. language preferences). For more information, see under the 'Optional cookies’ heading. We also process your personal data collected from optional cookies to track the website that linked you to our Website in order to verify the effectiveness of our marketing policy and, where necessary, to adjust our marketing policy to attract as many relevant visitors as possible to our Website. We process the data that we acquire through the use of optional cookies on the basis of your consent on the Website (via the cookie banner). If you have subscribed to our newsletter, we will use your contact details to send you the newsletter. CaseWare Belgium & Luxembourg is entitled to do this until the person or organisation in question has indicated that they no longer wish to receive newsletters. If you have submitted a query using our contact form or chat function on the Website, we will use the personal data provided by you to respond to your question and/or to send you the requested information. If you have submitted a question using the Website’s chat function, the chat history will be stored for a maximum of 13 months for the purpose of providing an overview of the communication that took place via the chat function. We process the data you have provided on the basis of your consent.
Transferring personal data
CaseWare Belgium & Luxembourg shares your data with the third parties listed below. Our data processors may only process the data we instruct them to process. These processors have agreed that they will process the data according to our instructions and in accordance with this privacy statement.
CaseWare Belgium & Luxembourg transfers your personal data to two processors located outside the EU/EEA: Hubspot and Google. Hubspot and Google are based in the United States and are both Privacy Shield certified. This guarantees an appropriate level of protection of your personal data. You can find more information about this on the websites of Hubspot and Google and/or by contacting us using the contact details below.
CaseWare Belgium & Luxembourg will pass on your personal data to the courts, regulators or other official authorities if we receive a lawful request to do so and if and to the extent that we believe in good faith that disclosing, processing, using or providing the data requested is necessary to comply with any legislation and regulations, is necessary for legal proceedings or necessary to comply with an enforceable request from the relevant official body.
In the event that CaseWare Belgium & Luxembourg is taken over, merges with another company or sells (some of) its assets, we will transfer the processing of your personal data to the company that takes us over, with which we merge, or to which (some of) our assets are sold.. We believe that we have a legitimate basis for providing your personal data to such a company for these purposes. If any of these circumstances occurs, you have the right to object.
Rights of data subjects (the right to access, correction and removal of personal data and the right to object)
You have the right to submit a request for access, correction and/or removal of any of your personal data that we process. You also have the right to ask us to restrict the processing of your personal data and to object to the processing of your personal data.
As a data subject, you also have the right to ask CaseWare Belgium & Luxembourg to receive the personal data that you yourself have provided to CaseWare Belgium & Luxembourg in a structured, commonly used and machine-readable format, so that you, if necessary, can transfer these personal data to another data controller.
CaseWare Belgium & Luxembourg will make every effort in good faith to handle and respond to your request in accordance with the General Data Protection Regulation.
CaseWare Belgium & Luxembourg is not obliged to comply with every request. CaseWare Belgium & Luxembourg can refuse your request if:
CaseWare Belgium & Luxembourg appreciates the trust you place in us and we therefore take the protection of your data very seriously. We will handle your personal data with the utmost care. CaseWare Belgium & Luxembourg takes appropriate measures to prevent any misuse, loss, unauthorised access and unwanted disclosure, including logging into CRM systems using multi-factor authentication and storing physical data carriers in a safe.
CaseWare Belgium & Luxembourg processes personal data for the purposes for which they were collected and in accordance with this privacy statement.
Subscribing to our newsletter
You can subscribe to our newsletter via our Website. If you have given us your consent to send you our newsletter, we will register the email address and the name you give us and use it to send the newsletter to you. The personal data will be kept until the person has unsubscribed from the newsletter. We will regularly ask you if you are still interested in receiving the newsletter. You can unsubscribe from the newsletter at any time. Each newsletter you receive will offer you the option to unsubscribe from the newsletter. If you use the option to unsubscribe from our newsletter, CaseWare Belgium & Luxembourg will make a record of the fact that you wish to unsubscribe from the newsletter. If you have unsubscribed from our newsletter, we will remove your data that has been collected for sending the newsletter.
If you have any questions or wish to complain about the processing of your personal data by CaseWare Belgium & Luxembourg, it is easy and free to contact CaseWare Belgium & Luxembourg in the following ways:
Via email: firstname.lastname@example.org Caseware Belgium & Luxembourg
Via post: Parklaan 1, 5211 JH, ’s-Hertogenbosch, Netherlands
You can send request to access your data or have your data changed or deleted to (email@example.com). A request for data portability (= transferability of personal data) can also be made by sending an email to firstname.lastname@example.org. We may ask for your identification before we handle these requests, to ensure that we send the data to the correct person.
If you have any questions about this privacy statement and processing by CaseWare Belgium & Luxembourg, please contact us using the information below.
CaseWare Belgium & Luxembourg BV
5211 JH 's Hertogenbosch
Chamber of Commerce 17108371
Telephone: +32 (3)770 86 27
Data Protection Authority
If you do not agree with our answer, you can submit a complaint to the competent data protection authority in the Member State in which you live, in the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can make a complaint via the website of the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority on telephone number: (+31) - (0)70 - 888 85 00.